Terms & Conditions

1.2 Please read them carefully. By signing up and making your first payment, you agree to them.

1.3 In these terms:

• "Account Holder" (or "you") means the adult (18 or over) who signs up and pays. This is usually the student's parent or guardian, but may be an adult student.
• "Student" means the person receiving the tuition. Students are often under 18.
• "Service" means the online A-Level Economics tuition service described in section 3.
• "Programme" means the academic-year course running from the start of October to the end of April.
• "Portal" means our online student platform.

2.1 Only an adult aged 18 or over can be an Account Holder and pay for the Service.

2.2 By signing up, you confirm that you are 18 or over and that you are either the parent or guardian of the Student, or the Student yourself (if you are 18 or over).

2.3 We do not offer a public sign-up link where you are automatically signed up. Access is issued only after an initial call, text, email, or through the Enrol Now form, after we have verified with confidence that you are a genuine adult trying to sign up for a student, or for yourself (in the case of adult students).

3.1 The Service consists of a live, online, group A-Level Economics tuition programme for the academic year, delivered by Econora. It includes:

• Live group classes – three one-hour live classes per week during teaching weeks, with a maximum of 20 students per class, taught for a single exam board (Edexcel A or AQA) per class;
• A minimum of 12 hours of live teaching per month across the Programme, from the start of October to the end of April;
• An individual check-in every two weeks of up to 15 minutes per Student;
• A timed assessment every two weeks, with per-question feedback;
• Lesson recordings – every live class is recorded and made available on the Portal so Students can catch up or review;
• The Portal – access to recordings, resources and materials;
• Support – a WhatsApp support group, with a target response time of within 12 hours;
• Monthly industry insights (subject to availability).

3.2 Full syllabus coverage. We will cover the full A-Level Economics syllabus appropriate to the Student's year of study across the Programme (from the start of October to the end of April) – the AS content (Themes 1 and 2) for Year 12 Students, and the A2 content (Themes 3 and 4) for Year 13 Students, for the Student's exam board.

3.3 How coverage is delivered. We meet this commitment by *making the teaching available* – through live classes and the recordings on the Portal. If a Student joins late, misses a class, or falls behind, the full content remains available to them as recordings on the Portal for the academic year. We are not obliged to re-teach or provide a live catch-up of any class a Student misses – the recording is the catch-up.

3.4 No guarantee of results. We are committed to helping every student improve, but we do not and cannot guarantee any particular grade, result, or university or examination outcome. A Student's results depend on their own effort, attendance and circumstances.

3.5 Timetable changes. We aim to keep the class schedule consistent throughout the Programme, and in most weeks it will not change. We reserve the right to change the timing or schedule of classes where reasonably necessary. We will give you as much notice as we reasonably can.

3.6 Your tutor. We intend that a Student keeps the same tutor for the whole academic year. In unforeseeable circumstances, we reserve the right to change the tutor for a cohort, or to bring in a substitute tutor for a period.

3.7 Term dates and breaks. Programme dates are published before term.

4.1 We record our live group classes so students can catch up. Students' faces are never recorded and never appear in Portal recordings – cameras are optional in class. A Student's voice may be captured if they unmute to speak, and other Students will hear it. A Student who prefers not to be recorded can use the chat instead.

4.2 1-to-1 check-ins are recorded for safeguarding and quality purposes. These recordings capture the tutor's camera, the tutor's screen, and the audio of the tutor, the student, and the parent – but never the student or parent's camera. They are not published on the Portal, are accessible only to our Designated Safeguarding Lead, are automatically deleted after 30 days unless a safeguarding concern has been raised, and are never shared with the Account Holder or other Students.

4.3 How we handle all personal data is set out in our Privacy Policy.

5.1 As the Account Holder, you have access to the Student's attendance, assessment marks, feedback, and class recordings through the Portal.

5.2 You will not have access to anything the Student tells us in confidence, or to any safeguarding record. This is explained in our Privacy Policy.

5.3 Where the Student is 16 or over, they have their own rights over their information, and in some circumstances we may need to adjust portal access accordingly. See our Privacy Policy.

6.1 The fee for the Service is £199 per month.

6.2 VAT. Econora is not currently registered for VAT, so no VAT is charged on the fee. If we become VAT-registered, we will tell you before any VAT is added, and you will be free to cancel under section 8 before it takes effect.

6.3 The fee is billed monthly in advance via Stripe. If you sign up on or after the day your Programme starts, your first payment is taken at signup and your "billing date" is that same date each month afterwards. If you sign up before your Programme starts, your first payment is still taken at signup and covers your first month of the Programme, and your billing date is then the monthly anniversary of the day your Programme starts – so you are never charged twice before your Programme has begun.

6.4 The fee is fixed for the academic year. The £199 monthly fee will not change for the duration of the current academic year's Programme once you have signed up. We reserve the right to set a different fee for any subsequent academic year, and we will tell you before you commit to continuing.

6.5 You are responsible for keeping your payment details up to date.

7.1 The agreement is formed when you complete signup and make your first payment of £199.

7.2 The Service is a rolling monthly subscription. It continues and renews automatically on each billing date, until cancelled.

7.3 You can cancel at any time – see section 8.

8.1 Your 14-day right to cancel. You have the right to cancel this agreement within 14 days, for any reason. If you sign up on or after the day your Programme starts, those 14 days run from the day of your first payment. If you sign up before your Programme starts, they run from the day your Programme starts. If you cancel within this period, we will refund your initial payment in full, and the Student's access to the Service will end immediately on cancellation. (This is different from cancelling after 14 days – see section 8.3 – where you keep access until the end of the month you have already paid for.)

8.2 Starting the Service during the 14-day period. Your Programme runs during your cancellation period, so by signing up you request that the Service begins on the day your Programme starts (or immediately, if you sign up on or after that day), and you acknowledge that you are receiving classes and access during your 14-day period.

8.3 After the 14-day period. If you cancel after the first 14 days:

• your subscription will not renew on your next billing date;
• you will keep access until the end of the period you have already paid for (unlike cancellation within the first 14 days under 8.1, where access ends immediately);
• there is no refund (in whole or in part) of a payment already made – you have paid for that month and retain access to it.

8.4 No pro-rata refunds. Except for the 14-day right in 8.1, we do not give partial or pro-rata refunds for any part-month, or for classes or check-ins a Student chooses not to attend.

8.5 How to cancel. You can cancel by using the cancel option in the Portal. We will confirm your cancellation.

8.6 If we fail to deliver. If we fail to provide a class, resource or check-in we promised, and do not make it good (for example by a recording or a rescheduling), you may be entitled to a refund of the proportionate value of what was not provided. This does not apply where the Student simply chose not to or can't attend.

8.7 Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

9.1 Live classes a Student misses are available as recordings on the Portal. We are not obliged to provide a live repeat of a missed class.

9.2 If a Student misses their check-in, it may be carried over to a 30-minute or additional session at their next scheduled check-in. Only one check-in carries over at a time.

10.1 If a payment fails on your billing date, the Student's access will be suspended, and we will let you know.

10.2 We will give you 7 days to resolve the payment. As soon as it is resolved within that period, full access is reinstated.

10.3 If payment is not resolved within 7 days, the subscription ends, and access is removed.

10.4 We understand that payments sometimes fail for reasons outside your control, such as an expired card or a banking issue. Whether a former Account Holder may sign up again after a subscription has ended for non-payment is at our discretion, and in most cases we will allow it, after a discussion with the account holder.

11.1 You and the Student agree to:

• treat our tutors, staff and other Students with respect;
• not behave abusively, or use discriminatory, racist, sexist or otherwise offensive language;
• not share Portal login details with anyone;
• not record, copy, share, resell or redistribute our classes, recordings or materials;
• attend classes and check-ins ready to learn, and complete set work where possible.

11.2 The Account Holder is responsible for the Student's conduct in relation to the Service.

12.1 We may suspend or immediately end a Student's and Account Holder's access, without refund, if the Student or Account Holder:

• behaves abusively or offensively towards a tutor, staff member or another Student;
• uses discriminatory, racist, sexist or otherwise offensive language;
• treats our tutors or staff with disrespect;
• breaches the responsibilities in section 11; or
• otherwise seriously breaches these terms.

12.2 Where the breach is serious (including any form of abuse or discriminatory conduct), we may offboard the Student immediately, with no refund of any fee paid. We may report the matter to the police in the case of a serious breach.

12.3 For minor or first-time issues, we may instead give a warning before taking further action, but we are not obliged to.

13.1 All classes, recordings, slides, assessments, model answers, materials and resources are owned by Econora (or licensed to us) and are protected by intellectual property law.

13.2 We grant the Student a personal, non-transferable licence to use them for their own study only, for as long as they are enrolled.

13.3 You and the Student must not copy, record, download (except where the Portal expressly allows), share, publish, resell or upload our materials anywhere, including to other students, social media, messaging groups, or file-sharing or study sites. Breach of this section may result in immediate termination under section 12 and may infringe our legal rights.

14.1 The safety of our Students is our priority. We have a Safeguarding Policy, and our tutors follow it.

14.2 Where we have a concern that a Student is at risk of harm, we may act on that concern, including by contacting external agencies such as the police, local authority children's services, or the Student's school, without the Account Holder's consent, where we believe it is necessary to keep the Student safe. Nothing in these terms prevents us from doing so.

15.1 We will provide the Service with reasonable care and skill.

15.2 We do not exclude or limit our liability for anything that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

15.3 Subject to section 15.2, and because the Service is a monthly consumer subscription, our total liability to you arising out of or in connection with this agreement is limited to the total fees you have paid to us in the 12 months before the claim arose.

15.4 We are not liable for:

• a Student's exam results or academic outcomes;
• losses that were not reasonably foreseeable;
• brief interruptions to a class or the Portal caused by technical issues, provided we take reasonable steps to restore service or provide a recording;
• events outside our reasonable control (see section 16).

15.5 Nothing in this section affects your statutory rights, including your rights under the Consumer Rights Act 2015 to services performed with reasonable care and skill, and to the remedies that Act provides.

16.1 We are not liable for failure or delay in providing the Service caused by events beyond our reasonable control, including power or internet failure, illness affecting delivery that we cannot reasonably cover, exam-board changes, or government restrictions. Where such an event occurs, we will take reasonable steps to minimise disruption, including providing recordings or rescheduling.

17.1 If you are unhappy with any part of the Service, please contact us at hello@econora.co.uk, and we will try to put it right.

17.2 Data protection complaints are handled under our Privacy Policy.

17.3 We are not a member of an alternative dispute resolution scheme. If we cannot resolve a complaint between us, you may pursue your statutory rights.

18.1 We may update these terms. If we make a significant change that affects you during your subscription, we will give you reasonable notice, and you may cancel under section 8 before it takes effect. The fee protection in 6.4 continues to apply.

19.1 These terms are the whole agreement between you and us for the Service.

19.2 If any part is found unenforceable, the rest continues to apply.

19.3 We may transfer our rights and obligations under these terms to another business, and will tell you if we do; your rights will not be affected.

19.4 No one other than you and us has any right to enforce these terms.

19.5 These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your own local courts.